Erp Operations Manager Job Description

Erp Operations Manager Job Description

5 min read Jun 29, 2024
Erp Operations Manager Job Description

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ERP Operations Manager Job Description

An ERP Operations Manager is a crucial role within any organization that utilizes an Enterprise Resource Planning (ERP) system. This individual is responsible for the smooth functioning and optimization of the ERP system, ensuring it effectively supports business processes and delivers valuable insights.

Here's a detailed breakdown of the responsibilities, skills, and qualifications expected of an ERP Operations Manager:

Job Responsibilities:

1. System Administration and Maintenance:

  • Manage and oversee the day-to-day operations of the ERP system, including its configuration, security, and performance.
  • Implement and maintain system upgrades and patches, ensuring seamless integration and minimal disruption to operations.
  • Develop and enforce policies and procedures for system access, security, and data integrity.
  • Monitor system performance and identify potential bottlenecks or issues, proactively addressing them to prevent disruptions.

2. Business Process Management and Optimization:

  • Collaborate with various departments to understand their business needs and translate them into functional requirements within the ERP system.
  • Configure and customize the ERP system to meet specific business requirements, ensuring optimal workflow and data management.
  • Analyze and optimize existing business processes, identifying areas for improvement and implementing changes within the ERP system.
  • Develop and implement strategies for process automation and digital transformation through the ERP system.

3. User Management and Training:

  • Develop and implement user training programs for all levels of users, from end-users to system administrators.
  • Provide ongoing support and guidance to users, resolving issues and answering questions.
  • Manage user accounts, access rights, and security protocols.
  • Create and maintain user manuals and other documentation for the ERP system.

4. Data Management and Reporting:

  • Ensure the integrity, accuracy, and consistency of data within the ERP system.
  • Develop and implement data management policies and procedures to maintain data quality.
  • Generate reports and dashboards that provide valuable insights into business performance, trends, and key metrics.
  • Utilize data analytics and reporting tools to identify areas for improvement and support decision-making.

5. Project Management:

  • Lead and manage ERP implementation projects, working closely with internal stakeholders and external vendors.
  • Define project scope, budget, timelines, and resources, ensuring successful project delivery.
  • Monitor project progress and identify potential risks and issues, taking corrective actions to ensure project success.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience (3+ years) as an ERP Operations Manager or similar role.
  • In-depth understanding and experience with various ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to work independently and as part of a team.
  • Proficiency in database management and data analysis.
  • Strong project management skills.
  • Experience with cloud-based ERP systems and technologies is a plus.
  • Certifications in relevant ERP systems are preferred.

Key Responsibilities:

  • Ensuring the ERP system is operational and running smoothly.
  • Optimizing the ERP system to meet the changing business needs.
  • Providing user support and training.
  • Managing data integrity and security.
  • Generating reports and dashboards for business intelligence.
  • Leading and managing ERP implementation projects.

An ERP Operations Manager plays a critical role in ensuring the success of an organization's ERP system and its ability to drive business growth and efficiency. This individual should be a skilled professional with a strong understanding of ERP systems, business processes, and data management.


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